Frequently asked questions
Can't find the answer? Call +47 91 92 92 91 or email info@skishop.no. See also the rental terms.
Ski rental FAQ
What are your opening hours? Opening hours are kept up to date on Google and on our opening hours page. Check there before you travel.
Can I rent without booking in advance? Drop-in usually works when capacity allows, but booking in advance is recommended to secure availability in high season and get the equipment you want.
Which price applies when I book online? The price you see in the booking is the total price including VAT. Any campaigns are always shown with the current price in the booking flow.
Can the equipment be collected the day before the rental starts? Yes, equipment can normally be collected after the slopes have closed the day before, so your first rental day starts without waiting.
What are the cancellation rules? Up to 7 days before the rental starts (up to and including the calendar day 7 days before the first rental day): free cancellation and reduction, the full amount is returned to your payment card. From 7 days to 24 hours before the rental starts, that is until 00:00 on the day before the first rental day: a cancellation fee of NOK 350 per cancellation or change, never more than the cancelled amount. Later than that, or if you do not show up: no refund. Reducing days, equipment or people is treated as cancelling that part. Changes and cancellation on My page are possible until 00:00 on the day before the first rental day; after that the shop takes over. An error on our part always gives a full refund. See the rental terms, section 5.1.
Is a deposit required? No, we do not require a deposit.
Can I rent ski clothing? No, we do not rent out ski clothing. Bring your own or buy it in the shop.
I entered the wrong information in my booking – can it be corrected? Yes. Contact us in advance, or we make the changes when you collect the equipment.
Can I exchange equipment if it doesn't fit? Yes, no problem.
How do I find the right size of ski boots? Measure the length of your foot in centimetres – that gives you the Mondopoint size.
Can the rental period be extended? Yes, extensions are possible subject to capacity. Let us know before the rental period ends.
What do I do if the equipment is lost or stolen? Report it to us immediately. In case of theft a police report is required, and liability follows the rental terms.
Can I switch between skis and snowboard during the rental period? Yes, you can switch between equipment at the same price level for an exchange fee of NOK 100.
Can I return the equipment the next morning? Yes, in the winter season equipment can be returned by 11:00 the next day at no extra cost. Let us know in advance if you can't make it by then.
Bike rental FAQ
Can I rent without booking in advance? Yes, drop-in usually works when capacity allows, but booking in advance secures availability in high season.
Which price applies when I book online? The price you see in the booking is the total price including VAT. Any campaigns are always shown with the current price in the booking flow.
Can the bike be collected the day before the rental starts? The bike must be collected on the same day unless otherwise agreed.
What are the cancellation rules? Up to 7 days before the rental starts (up to and including the calendar day 7 days before the first rental day): free cancellation and reduction, the full amount is returned to your payment card. From 7 days to 24 hours before the rental starts, that is until 00:00 on the day before the first rental day: a cancellation fee of NOK 350 per cancellation or change, never more than the cancelled amount. Later than that, or if you do not show up: no refund. Reducing days, equipment or people is treated as cancelling that part. Changes and cancellation on My page are possible until 00:00 on the day before the first rental day; after that the shop takes over. An error on our part always gives a full refund. See the rental terms, section 5.1.
Is a deposit required? No, not normally. Liability for damage and theft follows the rental terms.
Where are you, and how far is it to the trails? The shop is next to Trysil Shellsenter, a short distance from Gullia and GT Bike Park. Ride about 100 metres south along the main road to the bottom of Gullia, or follow the road up. Bike racks can be borrowed by arrangement.
Can I return the bike after closing time? Yes, by arrangement. You get a lock when you collect the bike, and the bike is locked at an agreed place outside the shop. In high season this is assessed from day to day.
Can the rental be extended? Yes, subject to capacity. Agree this before the rental period ends to secure the model you want.
Can the bike be delivered? Delivery can be arranged for groups and events, subject to capacity. Contact us.
Can collection and return take place somewhere other than the shop? Yes, for groups and events the time and place can be agreed in advance.
What types of bikes do you have? Full suspension, hardtail, e-bikes as hardtail and full suspension, and junior bikes.
What do I do if I get a puncture or a technical problem? Stop riding and contact us straight away. We repair the problem or swap the bike by arrangement, based on where you are, so you can get going again quickly.