Frequently asked questions
Can't find the answer? Call +47 91 92 92 91 or email info (at) skishop.no. See also the rental terms.
General
Can I have the equipment delivered?
Yes. We drive the rental equipment in our own vehicle to your cabin or wherever you are staying, and collect it again after the rental. We do not send equipment by post or parcel services.
This applies to both skis and bikes, with the same zones and prices.
Area: cabins and addresses with road access up to 60 km from our shop at Vestmovegen 24.
Price per trip: NOK 199 / 299 / 399 for 0–3 / 4–10 / 11–18 km by road. Over 18 km: NOK 399 + NOK 25 per km beyond 18 km – 19 km = NOK 424.
Road toll: NOK 70 per trip to Fageråsen and Trysilfjell cabin area.
Free: bike rental over NOK 6 000 and ski rental over NOK 10 000 include one free delivery and one free collection.
Timing: order at least 2 days before the delivery day, by 23:59. At checkout you choose a time when one is available; otherwise we arrange a time with you.
Read more about deliveryWhen can I rent skis and bikes?
Ski rental: 20 November – 25 April.
Bike rental: 1 June – 10 November.
The workshop and ski service take in equipment all year round.
Book rentalCan I buy products online?
In the online shop you can browse our range, but products are bought in our shop in Trysil. Feel free to call us first and we will check that what you are looking for is in stock.
Online you can book rental, ski service and workshop, gift cards and used rental bikes.
Browse the online shopWhere do I pick up the rental equipment?
If you pick up yourself, pick-up and return are at Trysil Skishop, Vestmovegen 24. Bring the pick-up code from the order confirmation, on your phone or printed.
Would you rather have the gear delivered to your cabin? Choose delivery when you book.
How to collect your rental equipmentCan I change or cancel my rental?
Yes. Log in to My page to change or cancel. Deadlines and any fee are described in the rental terms.
Free cancellation up to 7 days before the first rental day – the full amount is returned to your payment card.
From 7 days to 24 hours before the rental starts, that is until 00:00 on the day before the first rental day: a cancellation fee of 10 % of the cancelled amount, minimum NOK 350, never more than the cancelled amount.
Later than that, or if you do not show up: no refund. Reducing days, equipment or people is treated as cancelling that part. An error on our part always gives a full refund. See the rental terms, section 5.1.
Go to My PageCan I exchange the equipment?
Yes, by agreement with us and as long as we have equipment available. Changing size does not cost an exchange fee. If you come into the shop in the middle of the rental period and switch your rental from one type of equipment to another, for example from skis to snowboard, there is an exchange fee of NOK 200. If the new equipment costs more, you also pay the difference.
Read the rental termsWhich price applies when I book online?
The price you see in the booking is the total price including VAT. Any campaigns are always shown with the current price in the booking flow.
Can I rent without booking in advance?
Yes, when we have equipment available. In peak season we recommend booking online – the equipment is then reserved for you, and your time at the rental desk is much shorter.
Book rentalDo you have a price guarantee?
Yes. If another rental shop in Trysil has a lower list price for the same package, level, age group and dates, you pay that price minus 10%, but never more than 30% below our list price. You always get the lower of the guarantee price and our regular online price. The guarantee applies before payment and cannot be combined with the online discount, early booking or discount codes.
Read about the price guaranteeSki rental FAQ
What are your opening hours? Opening hours are kept up to date on Google and on our opening hours page. Check there before you travel.
Can the equipment be collected the day before the rental starts? Yes, equipment can normally be collected after the slopes have closed the day before, so your first rental day starts without waiting.
Is a deposit required? No, we do not require a deposit.
Can I rent ski clothing? No, we do not rent out ski clothing. Bring your own or buy it in the shop.
I entered the wrong information in my booking – can it be corrected? Yes. Contact us in advance, or we make the changes when you collect the equipment.
How do I find the right size of ski boots? Measure the length of your foot in centimetres – that gives you the Mondopoint size.
Can the rental period be extended? Yes, extensions are possible subject to capacity. Let us know before the rental period ends.
What do I do if the equipment is lost or stolen? Report it to us immediately. In case of theft a police report is required, and liability follows the rental terms.
Can I return the equipment the next morning? Yes, in the winter season equipment can be returned by 11:00 the next day at no extra cost. Let us know in advance if you can't make it by then.
Bike rental FAQ
Can the bike be collected the day before the rental starts? The bike must be collected on the same day unless otherwise agreed.
Is a deposit required? No, we do not require a deposit. Liability for damage and theft follows the rental terms.
Where are you, and how far is it to the trails? The shop is next to Trysil Shellsenter, a short distance from Gullia and GT Bike Park. Ride about 100 metres south along the main road to the bottom of Gullia, or follow the road up. Bike racks can be borrowed by arrangement.
Can I return the bike after closing time? Yes, by arrangement. You get a lock when you collect the bike, and the bike is locked at an agreed place outside the shop. In high season this is assessed from day to day.
Can the rental be extended? Yes, subject to capacity. Agree this before the rental period ends to secure the model you want.
Can the bike be delivered? Yes. Bikes are delivered and collected the same way as ski equipment, with the same zones and prices. Above the amount threshold, one delivery and one collection are free – see «General» at the top of the page.
Can collection and return take place somewhere other than the shop? Yes, for groups and events the time and place can be agreed in advance.
What types of bikes do you have? Full suspension, hardtail, e-bikes as hardtail and full suspension, and junior bikes.
What do I do if I get a puncture or a technical problem? Stop riding and contact us straight away. We repair the problem or swap the bike by arrangement, based on where you are, so you can get going again quickly.